Accomplishments:
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- Recipient of the 2017 Award for Operation Excellence based on contract evaluation reports, cost controls, and employee hiring and team retention.
- Consistently achieve client ratings of ‘exceptional’ in the areas of Program Management oversight and scheduling
- Opened and ran a computer support company for Macintosh and Windows networks, growing the company by 4,000 corporate, non-profit and residential clients over 10-year period
- Selected by New Mexico Business Weekly to their "40 Under Forty Power List"
- For seven years owned the only company within 50 miles to achieve Apple Authorized Service Provider+ designation from Apple Inc. to perform warranty work
- Reduced by $69,000 the cost of a departmental computer refresh
- Reduced company-wide inventory audit by 30% through computer implementation and reorganization
- Simultaneously managed over 50 direct reports across 11 contracts and 6 federal agencies
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Work Experience:
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January 2020 –
Present |
Director of Operations
Zantech IT Services
- Manage a portfolio of contracts and task orders across 6 federal agencies assisting with recruiting, hiring, and leading multi-functional teams. Provided oversight of contractor resources and supervising contractor staff ensuring contract compliance and customer satisfaction.
- Interface with DoD, DHS, FEMA, USCG, US Army, DISA, and Department of Commerce Contracting Officer's Representatives (COR) and Contracting Officers (KO), planning and attending meetings with stakeholders choosing relevant key staff to accompany me as needed.
- Collaborate with Government stakeholders, my team members, and third-party vendors throughout system integration, performance, system acceptance, user acceptance, usability, and test and evaluation. Ensure plans are communicated to team members and ensure that the health and progress against those plans are adequately reported.
- Provide corporate insight into contract status while coordinating with corporate senior leadership on the strategic plan and implementation.
- Directly managed over 50% of the company employees and 60% of the Federal contracts.
- Increased profitability and employee retention across the contracts in my portfolio.
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November 2015 –
January 2020
September 2014 –
November 2015 |
Senior IT Program Manager for Government contracts
Zantech IT Services
Program Manager
MicroTech
- Served as Program Manager with MicroTech during the acquisition of the Technical Integration Division by Zantech IT Services, facilitating the contract and staff transition. Subsequently, I was retained to continue providing the high level of service for the existing contract as well as additional assigned contracts from the Zantech portfolio.
- Earned a reputation for on time, on budget, and high-quality deliveries based on Triple Constraint Balance via adherence to key Program Management discipline principle.
- Achieved client ratings of ‘exceptional’ in the areas of Program Management oversight and scheduling.
- Received the 2017 Operational Excellence Award for profitability, staffing, and client satisfaction
- Manage a portfolio of government contract projects and programs in a range of arenas including IT engineering and operations, physical security, and administrative services, for the Department of Homeland Security (DHS), Department of Commerce (DoC), Department of the Army (HQDA), and the Department of Defense (DoD).
- Communicate program progress, escalations, and issue analysis to stakeholders to address concerns through developing and implementing changes to product and process.
- Lead a team of Senior Systems Engineers, Developers, and Information Assurance experts to deliver mission-critical IT services for a multimillion-dollar Department of Defense contract.
- Provide direct program support, working closely with customers and team members to develop processes and solutions for resolving complex problems.
- Manage and evaluate labor resource acquisition, evaluation, and separation.
- Coordinate and support project control gates, technical exchange meetings, and customer meetings.
- Provide effective leadership in managing all stages of SDLC for DoD approval of Apple operating systems and software.
- Manage supplier and industry relations by serving on the Department of Defense Coalition of Apple Engineers, participating in the DISA STIG Consensus process for macOS/Mac OS X, and serving as the liaison with third-party vendors for the Macintosh initiative within the DoD.
- Contribute to both Red and Gold Teams for proposal and solicitation bid responses.
- Selected for the corporate Strategic Planning Committee to develop the 3-year plan.
- Coach, mentor, motivate, and supervise project team members and contractors, influencing them to take positive action and accept accountability for assigned work.
- Manage writing and editing of documentation as required through the projects, contributing to copy and content editing of iterative and final versions.
- Wrote sections of contract bid solicitations winning in excess of $50 million dollars of business.
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May 2014 –
September 2014 |
Desktop Support III/Team Lead
Cengage Publishing
- Hired to replace two departed Macintosh technicians.
- Interviewed candidates and assisted in building and leading the team.
- Modify DeployStudio and Munki systems, correcting errors and improving efficiency.
- Created packages and scripts for software and settings.
- Primary Macintosh support contact for 600 users, including 120 executives (C-level to Vice President).
- Trained colleagues on Macintosh deployment methods, troubleshooting Macintosh issues as well as instructing on basic workflow and office procedures.
- Member of the Macintosh System Administrators working group.
- Reviewed corporate “universal system image” and submitted over 20 corrections or improvements.
- Assisted with Windows support and Windows server administration.
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June 2013 –
May 2014 |
IT Services contract to Concord Academy
Devonshire Consulting
- Brought in on short notice to establish and implement a Windows and a Macintosh system image deployment process for faculty and school computer labs.
- Handled over 1,000 tickets for support requests on hardware, software, networking, servers, Google Apps, security, and training.
- Setup DeployStudio and Munki servers, which reduced update and deployment times by 50%.
- Supported and configured Bradford Network Sentry network access control appliance.
- Managed Sophos Endpoint Protection server.
- Administered Windows 2003 servers used for DNS, DHCP, print serving, file serving, and Active Directory authentication.
- Administered Macintosh 10.6 Server bound to the AD domain used for Deploy Studio and for file sharing with DiLL Language Lab.
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August 2011 –
June 2013 |
I.T. Engineer
TENEBRAEX/Scallop Imaging
- Responsible server, network, desktop, and VoIP support.
- Managed technology related vendors and services.
- Aided development team with input on networking protocols.
- Assumed role of Project Manager on SAP Implemention after having been on the implementation team under the CFO.
- Migrated the mail server from a third-party provider and implemented internal controls for data retension.
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April 2011 –
August 1996 |
CSS Senior
Siemens IT Solutions and Services/Atos
- Assigned as the Apple Macintosh product expert at the Converse World Headquarters in Andover, MA.
- Assisted with developing the process for the Apple MacBook Pro refresh using JAMF Casper Suite.
- Performed Windows deployments using Microsoft SMS Server.
- Performed local network and server support as proxy for remote server and networking teams.
- Apprised Converse and Siemens/Atos management of weekly progress and issues.
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November 2009 –
April 2011 |
I.T. Systems Administrator
University of Massachusetts Lowell
Submillimeter-Wave Technology Laboratory
- Saved $69,000 by building new high-performance Windows engineering workstations to exacting specifications, which improved the speed and quality achievable from the previous vendor.
- Responsible for network, server and desktop support for a self-contained, government-funded science laboratory of 30 Macintosh and 40 Windows workstations, and 3 Macintosh and 1 Windows server.
- Provided additional capacity and functionality by upgrading server hardware and software.
- Created standardized Mac OS and Windows 7 images for deployment.
- Modified the disaster recovery plan which included replacing the 7 year old RAID.
- Work with government entities to meet federal recommendations and requirements for ITAR and DoD security compliance.
- Implemented a heightened level of both network and data security.
- Improved data retention and redundancy through implementing a multi-tiered backup system.
- Upgrade server hardware and software to provide additional capacity and functionality.
- Established and implement a plan to provide more centralized control of user access while adding to end-user capabilities.
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February 2000 –
September 2009 |
Head of Emergency Computer Medicine/Director of Operations
Computer Medics LLC
- Trained technicians on customer service, improvements in diagnostic efficiency, and new systems and applications.
- Provide on-site, telephone and remote support in the following areas:
- Hardware maintenance and repair
- Software installation and troubleshooting
- Individual and group training on hardware and software
- Mac OS X & Windows 2000/2003 Server and Workstation administration
- Troubleshoot network, internet and email issues
- Install, maintain and support cross-platform LANs creating shared printers, files, internet access, and user profiles
- Troubleshoot and facilitate installations of DSL, cable, T-1, cellular, fixed-wireless, and satellite internet access
- Advise clients on purchases of computer and network related equipment.
- Hired and managed staff of technicians and clerical support team.
- Marketed startup company that in each year met or exceeded revenue goals.
- Performed financial functions from budgeting to bookkeeping and Accounts Payable/Accounts Receivable.
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January 1997 –
September 1999 |
Director of MIS
STAT-A-MATRIX/The SAM Group
- Initiated redesign of FileMaker Pro database subsystem.
- Responsible for developing and executing departmental budget of $350,000.
- Coordinated and assisted in the installation of multiplexed T-1.
- Negotiated fractional T-1 internet access, providing hardware based firewall and VPN.
- Maintained and administered servers, including Apple AppleShareIP Server, Novell 3.12, and Windows 2000 Server.
- Migrated network from Windows 3.1 on Novell 3.12 to Windows 2000 Server and Workstations.
- Unified appearance and applications for network of Macintosh computers to facilitate the sharing of workspace and information, and simplify support.
- Assisted sales force with technical insight for use in proposals.
- Member of the internal ISO Compliance Steering Committee.
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September 1995 –
November 1999 |
Senior Consultant/Service Manager
b&g consulting
- Design and implement peer-to-peer and client/server LANs/WANs.
- Diagnose and repair on-site Macintosh and Windows 95/NT workstations, servers and peripherals.
- Lead individualized training to clients in their homes.
- Recommend and install remote access/remote control solutions.
- Provide first and second tier help desk support to companies and clients.
- Advise customers on the purchase of optimal software.
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September 1994 –
May 1996 |
Research and Sales Assistant
Boise Business Center
- Diagnose and recommend corrective action to clients via telephone support.
- Negotiate sales of computers, peripherals and associated products.
- Harbor working knowledge of network protocol and topography.
- Directly assist Educational Sales Manager in soliciting full-service support WAN contractual bids.
- Responsible for the creation and distribution of advertising through various media.
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